Privacy Policy

1. Identity & Contact

• Legal Name: Georgian Transfer
• Company Code: 61004010858
• Address: Tamarashvili 13, Tbilisi, Georgia
• Phone: +995 577 67 34 00
• Email: info@georgiantransfer.com

This policy covers data processed through our website, booking forms, communication channels (phone, WhatsApp/Telegram), and service provision.

2. Scope

This policy applies to georgiantransfer.com and related subdomains. Payment data is processed exclusively by trusted payment providers and is never stored by us.

3. Categories of Data Collected

• Identity & Contact: Name, surname, email, phone.
• Booking Data: Pickup/drop-off, date/time, passengers, luggage, special notes.
• Communications: Email, phone, WhatsApp/Telegram correspondence.
• Technical Data: IP, browser/device, cookies, analytics interactions.
• Payment Status: Confirmation/failure info (card numbers are not stored).

4. Purposes & Legal Bases

Purposes

Managing bookings and customer support. Providing safe and lawful transfer services. Billing and payment processes. Analytics and service improvement. Legal compliance and dispute resolution.

Legal Bases

Contract performance (to deliver your booking). Legitimate interests (security, fraud prevention, quality). Legal obligation (tax, accounting, regulatory duties). Consent (optional marketing communication).

5. Sharing with Third Parties

Service providers (hosting, email/SMS, analytics). Drivers/partners (limited booking info). Payment providers. Authorities (where legally required).

6. Cookies

We use cookies for session management, analytics, and site performance. You can manage cookies through your browser settings.

7. Data Retention

Data is kept only as long as necessary for service delivery and as required by law (e.g., accounting records).

8. International Transfers

Some providers may store or process data outside Georgia. Safeguards include adequacy decisions or standard contractual clauses.

9. Security Measures

TLS/HTTPS encryption. Access controls and audit logs. Confidentiality contracts with processors. Data minimization principles.

10. Your Rights

You have the right to: Access your personal data. Request correction of inaccurate data. Request erasure where legally possible. Object to or restrict certain processing. Data portability in a structured format. Withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, contact us at info@georgiantransfer.com.

11. Contact

For privacy inquiries or rights requests, please contact:

• Email: info@georgiantransfer.com
• Phone: +995 577 67 34 00

12. Changes to Policy

This policy may be updated from time to time. The latest version will always be published here with the "Last Updated" date.

13. Vehicle and Driver Information Sharing

In accordance with Georgian Transfer company policy and operational security procedures, vehicle plate/registration numbers, driver personal details, phone numbers, or similar private information are not shared with customers, third parties, agencies, or other companies.

Before or after booking confirmation, sample or actual vehicle photos may be shared, and approximate vehicle category, model, or type information may be provided (for example: Economy Sedan, Comfort, Mercedes Vito/Viano, Mercedes V-Class, Mercedes S-Class, or similar category).

However, the shared vehicle photo or specified model may be changed to another vehicle of the same class or similar standard depending on operational conditions.

Exact vehicle plate number, vehicle registration number, driver full name, personal phone number, or other private driver details are not provided to customers, third parties, or business partners.

All operational communication and coordination are managed by Georgian Transfer. If the customer, passenger, or business partner needs information, they must contact Georgian Transfer directly.

This practice is applied to protect company security, driver personal data, vehicle security, and controlled operational management.

14. Important Notice on Reservation Activation

Please consider the following conditions carefully when creating a reservation.

Reservations without the required 20% prepayment are not accepted as active reservations.

Until the 20% prepayment is completed and the reservation is approved by the system or authorized staff, no vehicle allocation is made and no transfer vehicle is dispatched.

For reservations with less than 24 hours remaining before transfer time, availability and reservation approval must be confirmed with Georgian Transfer management after creating the booking.

For such last-minute reservations, please:

• Contact admin/management directly.
• Confirm the reservation through our official WhatsApp line.
• Or receive reservation confirmation via email.

For a reservation with less than 24 hours remaining, creating a booking only through the system does not mean that a vehicle is automatically assigned or the transfer is finalized.

Until the reservation is approved by authorized personnel and required payment conditions are completed, vehicle dispatch to the customer is not guaranteed.

Georgian Transfer cannot be held responsible if a vehicle cannot be dispatched for bookings created without following these procedures, without completed prepayment, or without additional confirmation for last-minute reservations.

Therefore, especially for all reservations with less than 24 hours remaining before transfer time, confirmation must be obtained via WhatsApp, email, or admin.